Privacy Policy

Effective Date: [Month Day, Year]

Welcome to HOWO Truck. This Privacy Policy explains how https://howo-truck.com/ collects, uses, stores, and protects information when you visit our website, submit an inquiry, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Voluntarily

When you contact us through our website forms, email, WhatsApp, or other communication channels, we may collect:

• Your name

• Company name

• Email address

• Phone number or WhatsApp number

• Country or region

• Product requirements

• Inquiry message

• Any attachments or additional information you choose to provide

This information is collected only when you voluntarily submit it to us.

1.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referring website

• General location information based on IP address

This information helps us understand how visitors use our website and improve website performance, content, and user experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your product inquiries

• To provide quotations, product information, and related services

• To communicate with you about HOWO trucks, SINOTRUK trucks, spare parts, and related products

• To process business requests and follow up on potential cooperation

• To improve our website, products, and customer service

• To analyze website traffic and user behavior

• To protect the security and proper operation of our website

• To comply with applicable legal, regulatory, or business obligations

We do not sell your personal information.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and understand visitor behavior.

Cookies are small files stored on your device. They may help us:

• Remember website preferences

• Improve website loading and usability

• Analyze website visits and page performance

• Understand which products or pages are most useful to visitors

You can choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

4. Google Analytics and Third-Party Tools

We may use Google Analytics or similar analytics tools to understand how visitors interact with our website. Google Analytics may use cookies such as _ga to distinguish users and analyze website sessions.

The data collected by analytics tools is used to improve website content, performance, and marketing effectiveness. We do not use Google Analytics to collect sensitive personal information through our inquiry forms.

You can manage or disable cookies through your browser settings or use available Google privacy controls where applicable.

5. How We Share Your Information

We may share your information only when necessary and appropriate, including with:

• Our internal sales and customer service teams

• Logistics, technical, or after-sales service partners when needed to respond to your request

• Website hosting, email, analytics, or technical service providers

• Legal, regulatory, or government authorities when required by law

We only share information necessary for the relevant business or service purpose.

6. International Data Transfers

As a B2B international trade website, we may communicate with customers, suppliers, or service providers in different countries or regions.

By submitting your information through our website, you understand that your information may be transferred, stored, or processed outside your country or region, depending on where our business operations, hosting services, email systems, or service providers are located.

We take reasonable steps to protect your information during such transfers.

7. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Responding to inquiries

• Maintaining business communication records

• Providing quotations or after-sales support

• Meeting legal, tax, accounting, or compliance requirements

• Improving website security and performance

When personal information is no longer needed, we will delete it or anonymize it where reasonably possible.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Request information about how your data is used

To exercise these rights, please contact us using the contact details provided below.

10. Children’s Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove such information.

11. External Links

Our website may contain links to third-party websites, such as YouTube, social media platforms, or business partner websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, or data practices.

The updated version will be posted on this page with a revised effective date.